Terms & Conditions
Terms & Conditions
IT CONSTITUTES PART OF YOUR CONTRACT FOR YOUR TRIP AND ANY RELATED SERVICES. PLEASE CALL US IMMEDIATELY IF YOU HAVE ANY QUESTIONS.
Please thoroughly review these terms and conditions of Lotis Blue Travel, herein referred to as LBT. The addressee of this notice will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the addressee to inform all other parties traveling of the contents of these terms and conditions. The booking passenger, by accepting this receipt and making payment to LBT, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services.
BOOKING ACCURACY/LEGAL NAMES:
Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify LBT immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.
TRAVEL DOCUMENTS:
Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases LBT from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. LBT recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements.
Suggested reference materials for visa:
Republic of Turkey Electronic Visa Application System: https://www.evisa.gov.tr/en/
Republic of Turkey Visa Pre-Application and Appointment: https://www.konsolosluk.gov.tr/Visa
*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
PAYMENTS:
LBT accepts Visa, American Express, and Mastercard. LBT holds reservations until “Deposit Due Date” indicated on your confirmation. If deposit/payment is not received by LBT on or before the Deposit Due Date, reservations are automatically cancelled. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily hold LBT harmless for cancellation of any booking for either late payment or declination of a credit card.
*Any payment made using American Express credit card is subject to 8% surcharge which is paid on client’s end.
PRICING:
Prices and availability quoted by LBT are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Passenger agrees that LBT is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is LBT responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold LBT harmless for any actions or damages arising from Supplier pricing.
LBT reserves the right to charge Passenger(s) for any increase in taxes, fees or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.
AIRFARE:
a. General Conditions Governing Air Transport
Airline tickets are highly restrictive and non-refundable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger is responsible for any such fees. With regard to the purchase of air tickets, LBT acts simply as an intermediary between you and the airline. Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings.
All tickets will be issued for economy class unless otherwise specified. Seat assignments are subject to the airlines policies and may not be able to be made until you are at the airport on the day of departure. (LBT recommends passenger(s) to make online check-in 24 hours before flight departure time).
LBT is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. LBT will not provide any refund for trips missed, in part or full.
d. Luggage
Each airline has its own policy regarding luggage. On domestic flights in Turkey, commonly, economy customers may bring 1 x 8 kg/ 17 lbs bag into the cabin and may check between 15 kg/ 33 lbs and 20 kg/ 44 lbs. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport or upon request at the time of booking LBT can buy extra kgs on behalf of you well in advance.
CANCELLATION/REFUND POLICIES:
All cancellations must be in writing and sent to LBT by email to info@lotisblue.com. Cancellations sent to any other email will not be processed. Upon making the booking, passenger(s) hereby accept and acknowledge liability for all cancellation fees imposed by LBT. Cancellations are posted on day that the complete cancellation documents are received by LBT so long as they are received before 5:00 p.m. Turkish Local Time on a business day. All other cancellations will be posted on the next business day. Your cancellation will be confirmed via email when processed.
FIT (Free Independent Travelers)
Free cancellation 30 days before arrival (If there are no air, train, bus, ferry etc. tickets in the package).
30% deposit will not be refund, at any time, in the event that air, train, bus, ferry etc. tickets are issued.
29 – 21 days before arrival: 40% of total price
20 – 15 days before arrival: 60% of total price
14 – 08 days before arrival: 80% of total price
07 – 00 days or if have no show of passenger: 100% of total price
Groups
Our cancellation policies vary, depending on the type of reservation you’ve made.